Return and Cancellation Policy
Bergmann will, at its discretion, allow for the return or replacement of any product within 60 days from the date of purchase. In order to qualify for the "No Question Ask Refund Guarantee" clients are required to contact email@example.com stating name and transaction number. If a client chooses to file a dispute with PayPal it will be PayPal's decisions if the refund will be issued.
Defining Returns and Cancellations
If a customer requests a return, the money for the requested transaction is refunded back to the customer, in part or whole. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within Bergmann's Return Policy. A return on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product, no future rebills will be charged to their account. Cancellation will not generate a return - it will only stop any future rebills.
Details of Bergmann's Return Policy
Customers requesting a return after 60 days will be directed to the vendor for technical support or customer service. Vendors may request a return, on behalf of customers, of any purchase up to 90 days after the date of the Bergmann customer's purchase.
Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.
When a sale is returned, the customer normally receives a 100% refund. Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts. Due to the digital format of Bergmann products, the customer retains the product and, in many cases, the customer has received a benefit from the product. In such cases, the refund issued to the customer may be for an amount less than the full purchase price.
Our vendors are not permitted to make any guarantee that conflicts with our return policy. If you find a product sold through Bergmann with any warranty that conflicts with our return policy, please bring it to our attention so that we may take corrective action.
Bergmann's Cancellation Policy
The customer may cancel a recurring billing subscription products at any time. A cancellation means that no future rebills are charged to the customer's account. The cancellation of a recurring billing product does not generate a refund.
Abuse of the Return Policy
Customers requesting serial or repeated returns may be blocked from making further purchases.
Note to Bergmann Clients
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